FAQ
Frequently asked questions
Delivery
We deliver to mainland France and the Benelux countries at no extra charge. We also offer delivery in Europe and to French overseas departments and territories on request.
Delivery is free for orders over €70 in mainland France and the Benelux countries. Below this amount, the delivery charge is €7.90 for home delivery via GLS and €3.90 for delivery to a GLS relay point. We also offer free collection of your order from our store at 10 rue Amable Faucon, 63200 Riom.
In metropolitan France, we deliver within a maximum of 5 working days. For French overseas departments and territories, delivery can take up to 12 working days, and we provide real-time tracking through our carrier.
Once your order has been dispatched, you'll receive an e-mail containing a tracking link, enabling you to follow the progress of your delivery in real time. If you do not receive this e-mail, please check your spam folder. If you have any problems, simply contact us, quoting your order number.
If the parcel does not arrive within the time indicated, we invite you first to check the tracking provided in the shipping e-mail. If the status remains unchanged for more than 48 hours, you can contact us to check with the carrier.
Returns and refunds
There is a legal period of 14 days after receipt of an order to exercise the right of withdrawal if the product is not consumed or worn. To exercise this right, please send us a written request, indicating the order number and the products concerned. A flat-rate deduction of €10 will be made from the refund to cover part of the logistics costs, unless otherwise specified by us.
What conditions must be met for a return to be accepted?
Returned products must be intact, unused, sealed, in their original packaging and in perfect condition. Without these conditions, we will not be able to proceed with the refund.
Refunds are made once a month and after receipt and verification of the returned items. A maximum delay of 30 days must be taken into account.
Can I return an opened or used product?
We do not accept returns of opened, used or unsealed products for reasons of hygiene and regulatory compliance. Only sealed and unused items can be refunded.
Promotions
Yes, we can offer special deals directly on our website. These may include discounted product packs, one-off discounts, automatic reductions or even free delivery over a certain amount. All current promotions are displayed on our online store.
To use a promotional code, simply add the products to the basket, then enter the code in the «Promotional code» field before confirming payment. The discount is applied automatically and appears in the order summary. Just be careful not to insert any spaces before or after the code, to avoid any errors.